Privacy Policy
This Privacy Policy describes how KiwiMill LLC (“KiwiMill,” “we,” “us,” or “our”) collects, uses, and protects information when you visit kiwimill.com or submit a quote or contact request. Our primary audience is businesses in the United States and Canada.
Who we are
KiwiMill LLC designs and fabricates custom scale models. Shop address: 4017 Railroad Ave, Williamson, NY 14589. Phone: (626) 813-9661.
Privacy questions or requests: derek@kiwimill.com.
Information we collect
We do not run newsletters, customer accounts, or chat widgets on this website. The only personal or business information we collect from you through the site is what you choose to send on our Request a Quote and E-Mail KiwiMill forms, which may include:
- Name
- Company
- Phone number
- E-mail address
- Project description or message
- Files you upload (such as photos, renderings, or CAD)
Our servers may also record standard technical logs (for example IP address, browser type, and pages requested) needed to operate and secure the website.
How we use information
We use form submissions and related files to:
- Respond to your inquiry or quote request
- Prepare estimates and discuss your project
- Manage the job internally if you become a customer
- Operate, secure, and improve the website
We do not sell your personal information, and we do not share it for third-party marketing.
Where information goes
When you submit a form, your information may be processed through:
- KiwiDock / our internal CRM tools — to receive and manage quote and contact requests
- Microsoft 365 e-mail — to send and receive project correspondence
- Our website hosting environment — to deliver the site and store operational logs
- Google Ads — advertising and conversion measurement on the site (Google tag ID AW-1059521274)
Uploaded files are kept indefinitely for our business records and project work. They are not sent to a third party for processing on your behalf beyond the service providers listed above that help us run the shop and website.
Cookies and advertising
We use cookies and similar technologies as needed for site operation and for Google Ads / analytics measurement. Google may collect information about your use of the site according to its own policies. You can control cookies through your browser settings and, where available, Google’s ad settings.
Retention
Quote and contact submissions, including attachments, are retained indefinitely so we can reference prior conversations and projects. Server logs are kept only as long as needed for security and operations.
Children
This website is intended for business customers and is not designed for children. We do not knowingly collect personal information from children under 13.
Your choices
To ask a question about this policy, or to request access to or correction of information you submitted through our forms, e-mail derek@kiwimill.com. We will respond as required by applicable U.S. and Canadian law for our B2B operations.
Changes
We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised policy.
Contact
KiwiMill LLC
4017 Railroad Ave
Williamson, NY 14589
(626) 813-9661
derek@kiwimill.com