Scale Model FAQ

Why use a model instead of displaying full-size equipment?

Models make complex systems instantly understandable, encourage hands-on interaction, and are far easier and less expensive to ship.

What does the quoted price include?

Everything described in your written quote. Shipping/crating can be included up front or invoiced separately.

How long will my project take?

Your quote includes a delivery date. Lead times vary with size, complexity, and our production schedule. If you have an event or trade show, let us know early. Learn about our workflow on the Model Making Process page.

What file formats do you accept?

We accept all common 2D/3D formats. Our in-house tools include 3D printing, CNC milling & routing, laser cutting, and digital modeling. See our capabilities on the Professional Model Makers page.

Will my model be posted online?

Only with your written permission.

Can you work under NDA?

Yes. Many projects never appear publicly due to client confidentiality. This is reflected in our Portfolio, where only approved work is shown.

Do you build cutaways, see-throughs, or exploded technical models?

Yes—these are common in trade show and engineering/training builds. View examples in our Trade Show Portfolio.

Can you match my product’s colors, labeling, and finish?

Absolutely. We match paint codes, decals, textures, and branding to your specifications.

How are interactive features powered?

Most trade show models use AC power; batteries are available for shorter demos.

Do you handle logistics?

We can quote shipping and crating separately or include them in the project. Just tell us your preference.

What kinds of models does KiwiMill build?

We create custom scale models for trade shows, sales demos, engineering visualization, museums, education, architectural presentations, and defense/industrial applications. Explore examples in our Scale Model Portfolio.

What capabilities do you have in-house?

Our shop includes:

• Multiple 3D printers
• Custom CNC router
• Laser cutters/engravers
• Paint booth & finishing equipment
• Vacuum Forming
• CAD/CAM workstations

See the full list in the Model Making Process section.

What does the project flow look like?

Typical milestones:

1. Requirements & kickoff
2. CAD / scale study
3. Materials & finish planning
4. WIP photo/video reviews
5. Fit & finish checks
6. Final approval
7. Crate & ship

Learn more in our Model Making Services.

Do you provide repairs or upgrades?

Yes. We often refresh or update models for additional events or improved functionality.

How do you price a custom model?

We meet with you to understand your goals and prepare a detailed, fixed-price quote based on time, materials, and complexity. 

Why do you ask about my project budget?

Your budget helps us recommend the best approach—adjusting scale, detail, or features to meet your goals without over-engineering the build.

What information do you need from me?

We can work from detailed CAD files or simple sketches/photos. Before contacting us, consider:

• Model purpose
• Display method
• Required scale
• Detail level
• Interactivity (motion/lights/sound)
• Travel/shipping needs
• Timeline

How do we choose the best scale?

Scale is determined by where the model will be displayed, the story it must tell, and the level of detail required. We’ll recommend the best scale during quoting.

What materials do you use?

We work with plastic, wood, composites, foam, and metals—selected for strength, detail, and weight according to the project. Material choices are specified in every quote.

Are your models durable for travel and repeated handling?

Yes. We design trade show models to withstand years of setups and tear-downs using robust internal structure, metal reinforcement, and durable finishes.

Can the model move, light up, or include sound?

Yes. We engineer functional models with:

• Motion (rotary, linear, mechanical assemblies)
• LED lighting
• Sound effects
• Modular sections
• Remote or push-button control
• Programmed demonstration sequences

See examples on our Interactive Models page.

How are models shipped?

Every model includes a custom protective case with foam supports and restraints for safe transport. See shipping considerations in our Trade Show Models projects.